Most of our products are made to order and will take between 3 to 5 working days to be dispatched, however we always aim to post them as soon as possible.
Custom Minimal Labels will take between 5-10 working days to be dispatched.
We send all of our items by Despatch Bay Courier or Royal Mail.
£1.99 for Labels
£4.99 for anything else
Worldwide Tracked & Signed Service for Labels only £14.95. We are currently not shipping any other items outside of the UK.
Please be aware since Brexit all EU countries (inc ROI) charge their own taxes & import duty on goods imported from Britain. We will not be liable for any customs or VAT charges applied by the local authorities once the goods reach your country. If you do not accept delivery and the goods do not get returned to us by the courier then you will unfortunately not be entitled to a refund.
For current customs fees, please check your local government website.
RETURNS & REFUNDS
If your looking to return or exchange your order for whatever reason, we're here to help. We offer returns or exchanges within 14 days from when you have received your order. You can return your product for a refund to the original payment method by getting in touch with us using the contact us section or by emailing firstname.lastname@example.org
When you return your parcel, please retain proof of postage in the unlikely event that we do not receive the retuned parcel. We cannot accept liability for returned goods lost in transit. You must package them securely as any damaged/smashed goods will be not be accepted & no refund will be given.
As much as we would love to cover the costs of your returns, we're still a small brand and therefore ask that the return postage fees are covered at the cost of the buyer.
Personalised/custom made/bespoke items cannot be returned
Discounted items/sale items cannot be returned for refund or exchange
Returned items must be returned in original packaging
Returned items must have no signs of wear or use
As most of our items are custom made, we can only accept returns requests if the item is faulty or not as described. Please get in touch if you have any concerns about your item. Please ensure that all personalisation is correct, as we cannot accept returns where personalisation has been incorrectly spelt by the customer.