Delivery Information

 

Order Processing Times

We aim to process orders within 48 hours Monday - Friday, however at busy times it can take a little longer to get your order made & dispatched.

Please bear in mind we are a small business, everything is custom made to order and orders may take slightly longer during peak times such as after Bank holidays & Christmas.

No orders are processed on weekends or bank holidays.

 

UK Only Delivery Times

Royal Mail Tracked 48* - (2-3 working days after you receive your shipping confirmation)

Royal Mail Tracked 24* - (1-2 working days after you receive your shipping confirmation)

*Scottish Islands, Highlands, Jersey, Isle of Man & the Channel Islands please add an extra 2 working days to any of the services offered above. Delivery times given are approximate and we take no responsibility to any delays at any point which is out of our control. No refunds are given for shipping costs if not delivered on time however you can pursue a claim with Royal Mail if you wish.

Once your order has been processed and shipped, you will receive an email notification with a tracking number (if applicable) from Royal Mail. If you have not received this email after placing your order, please check your Junk/Spam folder.

If you have any questions about your order or delivery, please contact us at info@yorkshirelabelco.co.uk

INTERNATIONAL SHIPPING - No longer available.

This also includes Northern Ireland. 

Unfortunately we can no longer ship to Northern Ireland. The only option from January 2025 is to ship to an address in England, Wales or Scotland.

As of December 2024, new rules came into effect called the General Product Safety Regulation (GPSR). These are laws made by the EU to make sure products sold to customers are safe.

Although Northern Ireland is part of the UK, it still follows some EU rules when it comes to products. This means any business that wants to sell to Northern Ireland must now follow the same rules as selling to the EU.

This new regulations makes it hard for small UK businesses like ours due to all the extra steps now needed and also the nature of our products. Here are just a few points to try and explain a little bit more.

  1. More Paperwork – We now need to prepare lots of legal documents and safety files for each product we sell.
  2. Extra Costs – We must appoint someone based in the EU or Northern Ireland to take legal responsibility for our products (called a “Responsible Person” or “Authorised Representative”).
  3. Ongoing Requirements – That person must keep all the safety documents, communicate with authorities if there’s a problem, and check that we’re following all the new rules.
  4. Very Expensive – Hiring someone for this role is very costly, especially for small businesses.

It is extremely frustrating that we have had to stop doing business with Northern Ireland . We hope the rules change or become easier in the future. For now, though, we sadly can’t ship to Northern Ireland.